Client Relations Specialist
Full Time • Tampa
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Health insurance
- Paid time off
To learn more from our founder and Managing Partner about MattLaw® and the next steps in applying for this position, please call 813-628-8529 (MATTLAW).
ABOUT US
MattLaw® is a team of Tampa area injury lawyers led by Matt Powell, who has protected thousands of victims and their families for over 35 years.
MattLaw® protects the most vulnerable of our society, people who can't protect themselves, children, and the elderly. Mothers can't control what the doctors, nurses, and hospitals are doing during the birth of their child, they place their trust in these professionals, and occasionally they are betrayed resulting in a child born with cerebral palsy. Children are unknowing victims of dangerous products, predatory coaches, religious leaders, or unsafe playgrounds. Our elderly are unable to protect themselves in nursing homes that are understaffed or potentially unsafe. We are active in helping to keep kids safe by sponsoring local charity events throughout the Tampa Bay area where we give children free bicycle helmets and other bicycle riding safety equipment.
ABOUT THE POSITION
SUMMARY: The Client Relations Specialist at MattLaw® is the first person of contact for clients and visitors of our firm. The Client Relations Specialist is responsible for managing the reception area, answering phone calls, greeting clients and visitors, and maintaining calendars including the firm’s calendar.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answering and directing all incoming phone calls
- Providing excellent customer service to our clients
- Greeting clients and visitors and directing them to the appropriate staff member
- Managing the reception area and keeping it clean and organized
- Scheduling appointments and maintaining the firm’s calendar
- Assisting with administrative tasks, such as data entry and filing
- Mail processing
- Phone training
- Limited employee onboarding when necessary
EXPERIENCE AND SKILLS REQUIRED:
- High school diploma or equivalent
- 1-2 years of experience in a receptionist or customer service role
- Professional in punctuality and appearance
- Excellent communication and interpersonal skills
- Strong organization skills and attention to detail
- Ability to multitask and manage multiple projects simultaneously
- Computer literacy
- Exceptional phone etiquette and skills
- VOIP software report building to track calls in and out
We offer a competitive salary and benefits package, including health insurance, 401k matching, and paid time off. If you are a highly motivated individual with a strong work ethic and a passion for providing excellent customer service and client satisfaction, we would love to hear from you.
We are an equal opportunity employer and welcome applicants from all backgrounds.
Compensation: $18.00 per hour
About Us
MattLaw® is a personal injury law firm in Tampa who has been representing injured victims and their families for over 35 years. Attorney Matt Powell opened his personal injury practice in Tampa in 1989. Matt is a Board Certified Civil Trial Lawyer by the Florida Bar who graduated with honors from Florida State University College of Law. After graduating from law school, Matt worked for an insurance defense firm for six months. During that time he learned about how insurance companies process personal injury cases and treat their insureds. He did not like the way insurance companies operated and decided to become a plaintiff personal injury lawyer. Matt is an aggressive trial lawyer who is extremely skilled in the courtroom and knowledgeable about the litigation process.
Mission Statement:
Mission Statement:
At MattLaw®, our mission is to utilize our unique blend of extensive legal expertise, technological innovation, and unparalleled litigation experience to ensure every client receives the legal representation and recovery they deserve.
Vision Statement:
Our vision is to help more people and families get back to where they would be, if not for the negligence of others, by creating efficient ways of problem solving through technology.
Core Values:
- Innovation – Extreme dedication to technology that finds better solutions and can meet new challenges.
- Knowledge and Expertise – We not only possess the information necessary to win, but understand how to use it.
- Dedication to Winning – “Winning isn’t everything, it’s the only thing. (Vince Lombardi)
- Strong Advocacy and Impact – Supporting worthy issues and truly making a difference!
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